My Store is committed to getting your Australian beverages to you swiftly and responsibly. Our shipping policy is streamlined for speed while rigidly adhering to all Australian alcohol sales regulations, making compliance and customer convenience our top priorities.
The Mandatory Adult Check
As mandated by law, all deliveries contain alcoholic product and require an Adult (18+) Signature and ID check. Our delivery drivers will not complete the handover without this verification. This commitment prevents underage access and supports our responsible service license.
(Shipping cost is €5.99 per order, with free shipping on orders over €35. Order processing time is 1-3 business days. Estimated delivery time is 3-5 business days post-dispatch.)
Expedited Processing Guarantee
We guarantee to process, pack, and hand over your order to the courier within a maximum of 1-3 business days. We continuously optimize our warehouse operations to ensure most orders are fulfilled within 24-48 hours, maximizing the available shipping window.
Standard Transit and Regional Extensions
Our estimated 3-5 business days for delivery applies to all major Australian metropolitan areas. This is a quick turnaround for alcohol logistics. However, for regional parts of Western Australia, South Australia, and all of the Northern Territory, customers must budget an additional 3-5 days for transit due to the specialized transport routes required for remote deliveries.
Shipping Cost Structure Explained
The €5.99 flat rate is a customer-friendly rate, subsidizing the high cost of shipping weight, glass, and ASR service. The €35 free shipping threshold is designed to reward our customers and encourage the consolidation of multiple purchases into one shipment, which is more sustainable and efficient for everyone.
Specific Carrier Requirements: Proof of Delivery
Our chosen carriers use GPS-linked, photo-verified Proof of Delivery (POD) systems. Not only is a signature collected, but the driver’s device may also record the ID verification process, further securing the chain of custody and confirming compliance with the Adult Signature Required mandate for all liquor shipments.
Handling of High-Value Shipments
For orders exceeding a specific monetary value (e.g., AUD $500), we automatically upgrade the packaging to a reinforced wood-chip inlay system and mandate an additional level of tracking and security. There is no extra charge to the customer for this high-value upgrade; it is part of our commitment to secure delivery for premium goods.
Returns Due to Compliance Failure
If an order is returned to us because the recipient failed the age verification or the address was a restricted delivery zone, the original €5.99 shipping fee is non-refundable. Furthermore, a re-shipping fee will be levied, calculated at the true market rate for the freight back to the customer’s verified, compliant address. We encourage absolute diligence in verifying age and address prior to placing an order.